Question 1

When will my order arrive?

Accepted Answer

If we have the items in stock and you order before noon, most prepaid orders will ship the same day. We make every effort to ship by the next business day. If there will be a delay, we will contact you. For Standard Shipping, we use USPS Priority Mail, or First Class Mail (at our discretion). Delivery times are not guaranteed. All delivery time estimates are stated in "business days." Business days do not include Saturdays, Sundays, or holidays. Please note that these times are not guaranteed and may vary by several days.
If you need to make absolutely certain a shipment will arrive by a certain date, please contact us to arrange FedEx or UPS shipping. Our e-mail and phone information can be found at the bottom of this page.

Question 2

How much are shipping charges?

Accepted Answer

We ship using the United States Postal Service (USPS). Shipping charges are calculated during checkout. You will usually see a charge of $22.00 for the shipping. But not to worry. This is the cost to ship to the west coast. Your shipping will likely be much cheaper than this. Unfortunately it is not so easy to precalculate shipping costs. Setting up shipping for everywhere in the U.S. is complicated. Regardless of what the web site says, we will charge you our actual cost for shipping the item. We pay for the box, packing paper, tape and the trip to the post office. Someday I hope to figure out the intricacies of shipping in web stores. I know it can't happen soon enough for all of us.
 
If you want to use a shipping service other than USPS Priority Mail, enter the service you would like to use in the comments section of the order page. Click the quote button. If we can ship via the method, you requested we will calculate the shipping charges and email you for approval.
If your order is urgent, call or e-mail us and we will work with you to arrange the shipping.

Question 3

How can I track my order?

Accepted Answer

You will receive an email with a tracking number once the order is shipped.

Question 4

What is the return policy?

Accepted Answer

We want you to be fully satisfied with your purchase. If there is a problem with your order, please call us at 812-361-4368 (9am - 5pm EST M-F) or email us at DanBeeker@PureUnobtainium.com to see if we can't resolve whatever issue you have with your purchase. Please do not return items without contacting us first.
If you are not 100% satisfied with your product, you can return it to us in ORIGINAL condition within 30 days for a refund. "Original condition" means return the product along with the original packaging and any accessories, instructions, etc. We will reimburse your credit card for the original mount charged to you including the original shipping cost, if any. We do not pay for return shipping.
Please ship your return to the address below, via traceable method. Be sure to include your invoice or packing list, plus a brief note.
Once we have received and processed your return, we will refund your credit card.
Returns should be sent via traceable method to:
Pure Unobtanium, LLC.
Attn: Returns
1315 E Richland Drive
Bloomington, IN 47408